Support
Rocket Rascals is a family friendly rocket game for iPhone and iPad. Below are answers to common questions for players and parents. If yours is not here, email me and I will help.
Get in touch
Questions, bugs or feedback. I read every message and usually reply within a couple of days.
Playing
How do saved games work?
Each saved game is a space programme that lives on your device. Without Premium you have one saved game. Premium keeps up to 10, and you can rename, copy and delete them from the main menu.
I lost my saved game.
Saved games are kept on the device only. They come back if you restore the device from an iCloud or computer backup. Deleting the app deletes them. Email us if something looks wrong and we will try to help.
How do I turn off the reminders?
Reminders such as "Launches ready" are optional and scheduled on the device. Turn them off in iOS Settings › Notifications › Rocket Rascals.
Premium and purchases
What does Premium give me?
Premium removes the wait between launches, unlocks paint for every rocket part and keeps up to 10 saved games. It is an auto-renewing monthly subscription at £1.99 in the UK. Other countries are priced by Apple.
How do I restore Premium on a new device?
Open the Premium screen and tap Restore. Use the same Apple ID that subscribed.
How do I cancel Premium?
Open iOS Settings › your name › Subscriptions › Rocket Rascals and tap Cancel Subscription. Deleting the app does not cancel it.
Can a child buy something by accident?
Purchases are made with the Apple ID on the device. Turn on Ask to Buy in Family Sharing, or restrict in-app purchases in iOS Settings › Screen Time › Content & Privacy Restrictions.
Can I get a refund?
Refunds are handled by Apple at reportaproblem.apple.com.
Ads and privacy
What ads does the game show?
The only ads are optional rewarded videos, such as watching one for an hour of double mining. Ads are requested with child-directed treatment, so they are not personalised.
What data do you collect about my child?
None. See the privacy policy for the details. Deleting the app deletes the saved games.
Something is wrong
The game crashed or something looks broken.
Email support@fostersdigital.com with the device model, the iOS version and what was happening. A screenshot helps.